#49: The Dreaded Client Complaint with Dr David Tabrett

For this episode, rather than casting our conversational net wide and seeing which topics come up, we have a very specific topic. We wanted to get insights into complaints made against us as vets. Our goal with the episode was to help you find better ways to think about and live with the threat of the official board complaint, with the end goal being, as always, a happier vet career. We think we found the perfect guest for it.


Dr David Tabrett is an emergency vet and founder and director of the Animal Referral Emergency Centre in Newcastle, New South Wales. David has been a vet for more than 30 years – from mixed animal to general smallies work, and eventually emergency. He has his memberships in Medicine as well as Emergency and Critical Care and has served a 6-year term as Treasurer of the Chapter of Emergency and Critical Care of the Australia / New Zealand College of Veterinary Surgeons. He’s also a longstanding member of the local branch of the Australian Veterinary Association and has served in the roles of Treasurer and President. In addition to hosting a weekly radio show for pet talkback over the past 12 years, and teaching veterinary nurses in critical care for TAFE, David was recognised as the 2017 Australian Small Animal Practitioner of the Year by the Australian Small Animal Veterinarians chapter of the AVA.


David started his own emergency hospital in 2004, and at present, the clinic has a team of around 75 people working 24/7 and also offers referral services in surgery, critical care, dermatology and rehabilitation.

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