Dr. Alex Hynes is a force of nature: whether she’s on the floor in the emergency hospital, leading her team as a company director, showcasing our profession to the world on the Bondi Vet television show, mentoring the thousands of young vets who look up to her, or taking care of her daughter, you can’t help but be inspired by her passion and energy when she crosses your path. In our long awaited episode with Alex we talk to her about where she finds her motivation and whether she ever has bad days. Alex gives us a master class on connecting with our clients: what they need from us, how to effectively give them what they need and how to demonstrate value in what you do. 

Dr. Dan Phillips earned his veterinary degree from North Carolina State University in 2011 and then completed an internship focused on small animal emergency and internal medicine at Tufts Cummings College of Veterinary Medicine. Since then he’s been working as a small animal practitioner near Chicago, and for the last 4 years has served as the primary extern and preceptor director for his group of practices. I had to look up what a preceptor is, and google summarises it as someone who teaches, supports, counsels, coaches, evaluates, serves as role model and aids in the socialization to a new role, which is a pretty good description of Dan’s passion. In fact, he feels so strongly about the importance of mentoring that he partnered with Drs. Dan Markwalder and Adam Conroy from Markroy consulting and the 7S society to create a new venture called Vet Mentor Solutions.

We talk COVID government bail-outs, financial strategies and HR do’s and don’ts in another business and leadership episode, with Paolo Lencioni – vet turned accountant and veterinary financial management guru. Paolo’s company – APL accountants, helps veterinarians manage every aspect of their business through through careful financial monitoring and tailor-made advice, so he has his finger on the pulse of veterinary business and has a wealth of knowledge to share. He gives us his insights into how to plan and react to save your practice during these tricky times.

Welcome to the Vet Vault business and leadership series with veterinary practice owner and business coach Dr Shibly Mustapha. In this series we’ll explore ways to make veterinary practice sustainable and profitable. Shibly is an owner of a multi-practice group in Australia. He is actively growing his business, and shares with us the same up-to-date lessons and a no-excuses approach that inspires his own coaching clients. In our first episode of this new series we start with the elephant in the room: Covid-19 is disrupting businesses everywhere, including veterinary practices. But is it as bad as it seems? Will it affect your business? How do we respond to it, and are there potentially things to be gained from all of this? 

One message that we hear time and time again from our guests here at the VetVault is that success, or happiness, or fulfilment or performance or whatever you want to call it, starts in your head. In this episode we explore what’s happening inside that head of yours, and how we can influence it for the better. Veterinarian, public speaker and coach Dr Katie Ford graduated from the University of Liverpool in the UK in 2012 and gained her certificate in medicine in 2016. Externally she was very successful: she had a great career, she was a successful clinician who was loved by clients, she was one of the youngest vets ever to pass the certificate synoptic exam. The future looked bright, but internally things were a bit more complicated.